Privacy Policy – Bro Cabs (Pty)

Ltd Last updated: July 12, 2025

1. Introduction This Privacy Policy applies to all users of Bro Cabs, including Riders, Drivers (and applicants), and all Bro Cabs platforms and services (collectively, the “Platform”). Your use of the Platform is also subject to our Terms of Service.

2. Applicable Law We comply with the Protection of Personal Information Act 4 of 2013 (POPIA), Electronic Communications and Transactions Act 25 of 2002 (ECTA), Consumer Protection Act 68 of 2008 (CPA), Promotion of Access to Information Act 2 of 2000 (PAIA), and other applicable South African legislation.

3. Information We Collect We collect information you provide, usage and device data, and information from third-party sources.

3.1 Information You Provide Account registration (name, email, phone, birth date, payment info, profile photo, preferences). Driver applications (ID, license, vehicle, insurance, bank/tax info). SOS contacts, ratings, feedback, and communications.

3.2 Usage and Device Data Location data (GPS, WiFi) during ride requests and driver mode. Ride history, payments, promotional codes. Device identifiers, IP, browser, OS, carrier, advertising IDs, and sensor data.

3.3 Third-Party Sources Background checks, insurance and financial partners, loyalty programs, enterprise programs, concierge and referral services.

4. How We Use Your Information To provide and operate the Platform, ensure safety and security, improve services, and comply with legal obligations.

5. Legal Basis Processing is based on consent, contractual necessity, legal obligation, or legitimate interest under POPIA.

6. Sharing and Disclosure We share data with service providers, legal authorities, in corporate transactions, and as directed by you.

7. Data Retention Profile data retained until deletion; transactional records retained for at least seven years; other data per legal requirements.

8. Your Rights Under POPIA, PAIA, and ECTA you have rights to access, correction, deletion, restriction, objection, and withdrawal of consent; and may lodge complaints with the Information Regulator.

9. Security We implement reasonable technical and organizational measures to protect personal data.

10. Children's Privacy We do not knowingly collect data from individuals under 13. We will delete any such data upon discovery.

11. Changes to Policy We may update this Policy; major changes will be communicated through the Platform or email.

12. Contact Us Bro Cabs (Pty) Ltd 1 Eloff Street, Marshalltown, Johannesburg, 2000 Email: privacy@brocabs.co.za